Speeches

Remarkable leaders know the amazing potential of

technology, and embrace the inherent ambiguity its leverage

entails. They embrace innovative solutions and look for ways

to reinvent the use of applications.

In this fast-paced, interactive session, one of the earliest

geeks in the service and support industry, Ivy delivers a

potpourri of service oriented solutions that will excite you and

advance your business operations. Embrace these

innovative uses of applications, including non-traditional

solutions, as a means to empower your team to provide

superior customer experiences.

You will hear innovative and creative solutions to gain

competitive advantage, improve customer relationship

management, enhance communication and advance training

mediums. Proven practices, integration considerations and

other ideas [some that could reduce and even eliminate

contacts], will be reviewed.

What you will learn:

· The key to using an advanced CRM system - many

are low to no cost

· Fresh insight into the value of using vlogs, vooks,

and social media mediums to supplement your

Knowledge Management efforts

· Key considerations for bring your own device

(BYOD) programs - "53 percent of employees are

using personally owned technology for work

purposes"

· Benefits from using graphic recordings for sharing

knowledge, as training tools, and to distill complex

ideas. (visual and auditory learning combined)

· Have you considered that your next co-worker or

trainer could be a robot by a smart phone inserted

into its “head”?