Embracing Technology
Technology Behind the Business
Remarkable leaders know the amazing potential of
technology, and embrace the inherent ambiguity its leverage
entails. They embrace innovative solutions and look for ways
to reinvent the use of applications.
In this fast-paced, interactive session, one of the earliest
geeks in the service and support industry, Ivy delivers a
potpourri of service oriented solutions that will excite you and
advance your business operations.  Embrace these
innovative uses of applications, including non-traditional
solutions, as a means to empower your team to provide
superior customer experiences.
You will hear innovative and creative solutions to gain
competitive advantage, improve customer relationship
management, enhance communication and advance training
mediums.  Proven practices, integration considerations and
other ideas [some that could reduce and even eliminate
contacts], will be reviewed.

What you will learn:
· The key to using an advanced CRM system - many
are low to no cost
· Fresh insight into the value of using vlogs, vooks,
and social media mediums to supplement your
Knowledge Management efforts
· Key considerations for bring your own device
(BYOD) programs - "53 percent of employees are
using personally owned technology for work
· Benefits from using graphic recordings for sharing
knowledge, as training tools, and to distill complex
ideas. (visual and auditory learning combined)
· Have you considered that your next co-worker or
trainer could be a robot by a smart phone inserted
into its “head”?
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High Tech High Touch Solutions, Inc.