Coaching, Mentoring and Business Analysis
Looking to develop specific skills, advance your speaking expertise, or performing your own business analysis? 

Coach and Mentor
Ivy delivers personal or professional group coaching, and is highly competent.  She mentors a minimum of two individuals per year and coaches innumerable others.  What's the difference in mentoring and coaching? Coaching costs money and mentoring is at no cost. Hence, the reason for only two mentees per year.

Business Analysis / Assessment

Business Analysis is the practice of enabling change in an organization, by defining needs and recommending proven solutions that deliver value through in-depth skilled assessments.  Our analysis is specifically on the Contact Center and Help / Service Desk organizations, though we have performed these with broader scopes from the top down in many organizations from retail to restaurants and manufacturing.

A Business Analyst is an agent of change. Ivy's title at US West Communications was "Change Agent" because she lead or participated in so many changes from consolidations to building new organizations. Business Analysis is a disciplined approach for introducing and managing change to organizations, whether they are for-profit businesses, governments, or non-profits.

Business analysis is used to identify and articulate the need for change in how organizations work, and to facilitate that change. As business analysts, we identify and define recommended solutions that will maximize the value delivered by an organization to its customers.  We have been involved in everything from defining strategy, to creating the organizational enterprise architecture, to taking a leadership role by defining the goals and requirements for projects in its technology and processes.

We have the specialized knowledge to act as a guide and lead the business through unknown or unmapped territory, to get it to its desired destination.  Our deliverables include full roadmaps to condensed versions.

The value of business analysis is in realization of benefits, avoidance of cost, identification of new opportunities, understanding of required capabilities and modeling the organization. Through the effective use of business analysis, we can ensure an organization realizes these benefits, ultimately improving the way they do business.

“The most obvious plus for me was hearing Ivy's feedback on my area. Her vast pool of knowledge, gained through years of experience, seems to be available at her fingertips for whatever situation or question she is presented with. In thinking about the session, her advice on Help Desk processes and insights concerning people were right on target.”
“The only problem I can remember is that the time flew by too quickly. Although it was a long day on paper, it seemed to be over before I knew it and I still was hungry to have more of this brain food. I offer my compliments to Ivy for her generosity and graciousness.”
Les, ITG Help Desk Manager, Oregon Health and Sciences University
Appreciation from Clients for Work Performed
“It was a wonderful opportunity that we are still talking about weeks later! Ivy's insight is extremely valuable. I really appreciated the validation too. She looked around and told me what I was doing right too. it was very empowering.

I would highly encourage anyone no matter how good or bad you think you helpdesk is doing to take the time and go through this process. It was definitely time well spent.”

Sandy, Helpdesk Manager, Freightliner

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"I want to thank you for taking the time and meeting with us yesterday. I truly appreciate it. Each time I work with you, whether its via email, phone, or in person, I learn something and develop professionally.

Your experience is extensive, and you contributed generously yesterday. I was very impressed with the strong relationships you’ve developed with Pat and Casey, as well as your ability to listen to the initial issues they were expressing, and diving in to fully understand the scope of things in their operation as well as the diverse causes that really propelled these issues."

Al, Manager

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"I attended the Help Desk Professionals Conference in Beverly Hills in October and it was a phenomenal Conference. The topics covered the very issues every manager deals with."

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"The segment of highest impact focused on fine-tuning Leadership skills including personal development, self-evaluation, prioritization in our business and personal lives, and thinking way beyond the box. Ivy and her team did an outstanding job of bringing together a roster of speakers with innovation, experience, and energy."

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"The size of the conference promoted opportunities for one-on-one discussions with speakers, authors, and attendees from all over the country in every industry without getting lost in the masses.  I had a great experience."

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"The speakers not only provided their experience and insight at the conference, they continue to do so even today. To my surprise, I'm not receiving the typical marketing messages you receive after attending a conference, I am receiving valuable information and insights that began with their presentation and expand like a net to support us in our daily endeavors in the support industry."

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"This is the Conference that meets all your needs!"

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"Thank you for hosting another dynamic Help Desk Conference. Through your conferences, you have shown that you do know the "industry" extremely well, especially from a management viewpoint."

"I really enjoyed the seminar, particularly your presentation. Thank you for sharing all this wonderful information with me."
Coaching Changes Lives
"You can influence lives for a lifetime of success by contributing to the foundation for the journey."
-- Ivy Meadors

Mentors in your life can offer positive inspiration to your success and contribute to building the foundation for the journey.  I am fortunate to have had numerous wonderful mentors throughout my life.  It is important to me to share my knowledge and experiences with others. My goal is to be a exceptional mentor and contribute to building the foundation for the journey of others.
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